At that time, we changed the chipset in our USB-1 cables. “XT” or “X” models) that have a serial connection, older USB-1 cables will not work, as Prolific changed their drivers several years ago to only work with their newer chipset that has anti-counterfeit features. Q: I downloaded Windows 10, and now my scanner does not work.Ī: All of our scanners with native USB just plug and play with Windows 10. Q: What resources are available for learning more about my scanner? For example:Ī list of all models w/updates can be found at Q: Where do I find a firmware update for my scanner?Ī: Firmware updates for our scanners are at “” replacing with your scanner’s actual model. Therefore, the screen will continue to state it is charging. Q: Why does my handheld scanner not stay fully charged?Ī: If there is any sort of glitch in the power, it will reset the charging dock.
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